We have received quite a few e-mails with questions from our viewers about our products and ordering processes. We decided to add a Frequently Asked Questions Section to make sure everyone is in the know. Take a look below and see if any of these answers your queries. If not, please feel free to send us a note on our contact page.
Who are we?
We are an eco-friendly design studio currently located in Brighton, England. We specialize is designing eco-friendly apparel and home decor products for the design savvy. To read more information about our company and blog visit our about page.
I read on your about page that you design apparel and home decor products. So where can I see your home decor products?
We actually just started this company a few months ago and we are in a crazy frenzy of creativity right now. The move to England has certainly put a strain on our ability to design products for you guys, but rest assured we have quite a few wonderful designs in the works. Currently, we are strongly focusing on our apparel designs and the move. However, I do want to let everyone know that we will release a new apparel design every first of the month so make sure to come check them out.
What type of shirts do you use for you products?
We have several brands of shirts available at our store. We currently have shirts from Alternative Apparel, Continental Clothing Company, Jonano, ECO-bags, and LAT’s. The specific shirts we chose for our designs are made of organic and natural cotton, mixtures of ecoKashmere plus bamboo, and recycled polyester, cotton and rayon.
What is the quality type of the fabric?
I have worn these shirts countless times, and I can certainly say they are wonderfully soft and very comfortable. They’re actually my favorite to wear and not just because of the snazzy designs. They are extremely soft to the touch and very breathable. Even in Arizona we managed to stay quite cool in them, however, no shirt is going to save you from 110 degree weather. The fabrics used are organic and natural cotton, mixtures of ecoKashmere plus bamboo, and recycled polyester, cotton and rayon. The shirts are thick and not flimsy, thin or see-through. For more information please send us a note on our contact page.
How much do your shirts cost?
Our shirts range between $12 to $50 US. The difference in price depends on the type of shirt you choose, shipping cost and the intricacy of the design.
What are your shipping costs?
Shipping cost vary depending on the size of your order and destination. All of our shirts are custom made at the time of ordering. Nevertheless, about 95% of all orders are printed and shipped within 24 hours. For a more detailed list of shipping cost please drop us a note on our contact page.
What is your return policy?
Our current business model is structured to produce our products per individual order. Every shirt you order is custom made at the time of ordering. This means we do not have these items in stock. As a result, our current policy is to not take returns unless we at Red Headed Frog or Spreadshirt, our partner company, screws up your order. For example, if you prefer a different size or if you changed your mind regarding the purchase we cannot accept your return. However, if we screw up then we will be certainly fix the problem. Just send us an e-mail on our contact page and we will get it fixed for you as soon as possible.